Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 27 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
2. 2.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
3. 3.True or false: “a clear price board” is poor customer service. (a) True (b) False
4. 4.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) serving friends first (d) giving correct change
5. 5.True or false: “saying thank you” is good customer service. (a) True (b) False
6. 6.True or false: “a tidy stall table” is good customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) listening to complaints (d) hiding the prices
8. 8.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) chatting on the phone (d) saying thank you
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) giving correct change (d) dirty hands with food
11. 11.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) fixing mistakes quickly (d) greeting with a smile
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) rude replies (d) saying thank you
14. 14.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
15. 15.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) listening to complaints (d) ignoring a customer
16. 16.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
17. 17.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) giving correct change (d) a sticky, messy table
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) greeting with a smile (d) serving friends first
19. 19.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) a sticky, messy table (d) a clear price board
20. 20.Which of these is good customer service? (a) counting change wrongly (b) sorry for a long wait (c) ignoring a customer (d) arguing with a buyer
21. 21.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
24. 24.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
25. 25.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
26. 26.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) fixing mistakes quickly (d) clean, covered food
28. 28.True or false: “chatting on the phone” is good customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) greeting with a smile (d) rude replies
30. 30.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) counting change wrongly (d) sorry for a long wait
31. 31.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) a clear price board (d) fixing mistakes quickly
32. 32.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
34. 34.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) listening to complaints (d) hiding the prices
35. 35.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) greeting with a smile (d) dirty hands with food
36. 36.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) a tidy stall table (d) dirty hands with food
37. 37.Which of these is poor customer service? (a) arguing with a buyer (b) saying thank you (c) sorry for a long wait (d) listening to complaints
38. 38.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
39. 39.True or false: “serving friends first” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) hiding the prices (d) greeting with a smile

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