Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 261 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) dirty hands with food (d) saying thank you
2. 2.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
3. 3.True or false: “a tidy stall table” is good customer service. (a) True (b) False
4. 4.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
5. 5.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
6. 6.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) fixing mistakes quickly (d) counting change wrongly
7. 7.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
8. 8.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) clean, covered food (d) chatting on the phone
9. 9.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
10. 10.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) rude replies (d) listening to complaints
12. 12.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) a sticky, messy table (d) ignoring a customer
13. 13.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) saying thank you (d) giving correct change
14. 14.Which of these is good customer service? (a) a sticky, messy table (b) sorry for a long wait (c) chatting on the phone (d) serving friends first
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
16. 16.True or false: “giving correct change” is poor customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
18. 18.True or false: “ignoring a customer” is good customer service. (a) True (b) False
19. 19.Which of these is poor customer service? (a) a sticky, messy table (b) clean, covered food (c) saying thank you (d) sorry for a long wait
20. 20.True or false: “a clear price board” is poor customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) saying thank you (d) fixing mistakes quickly
22. 22.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
24. 24.True or false: “hiding the prices” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) listening to complaints (d) giving correct change
26. 26.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) a tidy stall table (d) greeting with a smile
27. 27.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
28. 28.True or false: “saying thank you” is good customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) sorry for a long wait (d) listening to complaints
30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) chatting on the phone (d) hiding the prices
31. 31.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) serving friends first (d) ignoring a customer
32. 32.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
36. 36.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) saying thank you (d) giving correct change
38. 38.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) listening to complaints (d) chatting on the phone
40. 40.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) greeting with a smile (d) rude replies

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