Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 262 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) listening to complaints (d) a tidy stall table
4. 4.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
5. 5.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
6. 6.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) rude replies (d) dirty hands with food
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
9. 9.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
11. 11.Which of these is poor customer service? (a) giving correct change (b) hiding the prices (c) fixing mistakes quickly (d) a tidy stall table
12. 12.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) dirty hands with food (d) a tidy stall table
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
14. 14.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) arguing with a buyer (d) giving correct change
16. 16.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) fixing mistakes quickly (d) clean, covered food
17. 17.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) counting change wrongly (d) sorry for a long wait
18. 18.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) dirty hands with food (d) clean, covered food
20. 20.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) a sticky, messy table (d) clean, covered food
22. 22.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) a clear price board (d) serving friends first
23. 23.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) clean, covered food (d) chatting on the phone
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
28. 28.True or false: “clean, covered food” is good customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
30. 30.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) arguing with a buyer (d) ignoring a customer
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) a sticky, messy table (d) saying thank you
32. 32.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) hiding the prices (d) a sticky, messy table
34. 34.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) giving correct change (d) greeting with a smile
35. 35.True or false: “serving friends first” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) a sticky, messy table (d) listening to complaints
39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
40. 40.True or false: “giving correct change” is poor customer service. (a) False (b) True

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids