Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 263 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) a sticky, messy table (d) greeting with a smile
2. 2.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) clean, covered food (d) counting change wrongly
5. 5.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
6. 6.Which of these is good customer service? (a) saying thank you (b) arguing with a buyer (c) dirty hands with food (d) serving friends first
7. 7.Which of these is poor customer service? (a) ignoring a customer (b) giving correct change (c) sorry for a long wait (d) clean, covered food
8. 8.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) hiding the prices (d) chatting on the phone
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
11. 11.True or false: “listening to complaints” is good customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) chatting on the phone (b) greeting with a smile (c) clean, covered food (d) a clear price board
13. 13.True or false: “dirty hands with food” is good customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) serving friends first (d) sorry for a long wait
15. 15.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) rude replies (d) counting change wrongly
16. 16.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
17. 17.True or false: “saying thank you” is poor customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) clean, covered food (d) a sticky, messy table
19. 19.True or false: “clean, covered food” is poor customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
21. 21.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) hiding the prices (d) a tidy stall table
22. 22.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
24. 24.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) a tidy stall table (d) counting change wrongly
26. 26.Which of these is poor customer service? (a) greeting with a smile (b) dirty hands with food (c) sorry for a long wait (d) giving correct change
27. 27.True or false: “giving correct change” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) ignoring a customer (b) listening to complaints (c) rude replies (d) chatting on the phone
30. 30.True or false: “rude replies” is good customer service. (a) False (b) True
31. 31.Which of these is poor customer service? (a) rude replies (b) listening to complaints (c) clean, covered food (d) giving correct change
32. 32.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) saying thank you (d) a tidy stall table
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) sorry for a long wait (c) hiding the prices (d) dirty hands with food
36. 36.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) greeting with a smile (d) a sticky, messy table
37. 37.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
38. 38.True or false: “hiding the prices” is poor customer service. (a) True (b) False
39. 39.True or false: “greeting with a smile” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service

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