Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 264 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
3. 3.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
4. 4.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) dirty hands with food (d) a clear price board
6. 6.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) greeting with a smile (d) a clear price board
7. 7.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) arguing with a buyer (d) hiding the prices
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
10. 10.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) fixing mistakes quickly (d) hiding the prices
11. 11.True or false: “a clear price board” is poor customer service. (a) False (b) True
12. 12.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) hiding the prices (d) greeting with a smile
13. 13.Which of these is good customer service? (a) ignoring a customer (b) saying thank you (c) counting change wrongly (d) serving friends first
14. 14.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
16. 16.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) hiding the prices (d) arguing with a buyer
17. 17.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
18. 18.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) counting change wrongly (d) a clear price board
19. 19.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) counting change wrongly (d) clean, covered food
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) giving correct change (d) chatting on the phone
21. 21.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) a clear price board (d) sorry for a long wait
25. 25.True or false: “serving friends first” is poor customer service. (a) False (b) True
26. 26.True or false: “hiding the prices” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) listening to complaints (d) saying thank you
30. 30.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
31. 31.True or false: “clean, covered food” is poor customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) fixing mistakes quickly (d) arguing with a buyer
33. 33.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) arguing with a buyer (d) serving friends first
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) counting change wrongly (b) clean, covered food (c) greeting with a smile (d) giving correct change
36. 36.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) rude replies (d) saying thank you
38. 38.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) rude replies (d) sorry for a long wait
39. 39.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service

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