Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 265 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) saying thank you (d) giving correct change
2. 2.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) dirty hands with food (d) a tidy stall table
3. 3.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) chatting on the phone (d) clean, covered food
7. 7.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
8. 8.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) sorry for a long wait (d) arguing with a buyer
10. 10.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
12. 12.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) counting change wrongly (d) clean, covered food
13. 13.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) saying thank you (d) counting change wrongly
14. 14.True or false: “dirty hands with food” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) greeting with a smile (d) ignoring a customer
16. 16.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) serving friends first (d) a tidy stall table
18. 18.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) greeting with a smile (d) listening to complaints
19. 19.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) a clear price board (d) hiding the prices
20. 20.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) fixing mistakes quickly (d) counting change wrongly
21. 21.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) greeting with a smile (d) hiding the prices
24. 24.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
25. 25.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
27. 27.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) chatting on the phone (d) dirty hands with food
30. 30.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
31. 31.Which of these is poor customer service? (a) giving correct change (b) serving friends first (c) a clear price board (d) listening to complaints
32. 32.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
33. 33.True or false: “listening to complaints” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) hiding the prices (d) dirty hands with food
35. 35.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
36. 36.Which of these is poor customer service? (a) giving correct change (b) arguing with a buyer (c) clean, covered food (d) fixing mistakes quickly
37. 37.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) hiding the prices (d) serving friends first
38. 38.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
39. 39.True or false: “giving correct change” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service

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