Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 266 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “ignoring a customer” is good customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) chatting on the phone (d) dirty hands with food
3. 3.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
5. 5.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) saying thank you (d) arguing with a buyer
6. 6.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
7. 7.True or false: “greeting with a smile” is good customer service. (a) False (b) True
8. 8.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) arguing with a buyer (d) counting change wrongly
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) a clear price board (d) arguing with a buyer
10. 10.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) ignoring a customer (d) giving correct change
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
13. 13.True or false: “saying thank you” is good customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) rude replies (d) arguing with a buyer
15. 15.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) serving friends first (d) clean, covered food
16. 16.True or false: “counting change wrongly” is good customer service. (a) False (b) True
17. 17.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) counting change wrongly (d) saying thank you
19. 19.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) dirty hands with food (d) a clear price board
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) counting change wrongly (d) a sticky, messy table
23. 23.True or false: “hiding the prices” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) sorry for a long wait (d) saying thank you
25. 25.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
26. 26.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) counting change wrongly (d) ignoring a customer
29. 29.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
31. 31.True or false: “a clear price board” is poor customer service. (a) False (b) True
32. 32.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) listening to complaints (d) rude replies
35. 35.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
36. 36.True or false: “giving correct change” is good customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) a clear price board (d) rude replies
38. 38.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) serving friends first (d) a tidy stall table

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