Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 267 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) counting change wrongly (d) greeting with a smile
2. 2.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) listening to complaints (d) ignoring a customer
4. 4.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) saying thank you (d) counting change wrongly
5. 5.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) listening to complaints (d) dirty hands with food
6. 6.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
8. 8.True or false: “counting change wrongly” is good customer service. (a) False (b) True
9. 9.True or false: “ignoring a customer” is good customer service. (a) False (b) True
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
11. 11.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) counting change wrongly (d) a clear price board
13. 13.True or false: “saying thank you” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) saying thank you (d) a sticky, messy table
15. 15.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
16. 16.True or false: “clean, covered food” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) serving friends first (d) a clear price board
19. 19.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) dirty hands with food (d) arguing with a buyer
21. 21.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) a sticky, messy table (d) serving friends first
23. 23.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) counting change wrongly (d) giving correct change
25. 25.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) hiding the prices (d) clean, covered food
26. 26.True or false: “giving correct change” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) hiding the prices (d) greeting with a smile
31. 31.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) a tidy stall table (d) dirty hands with food
32. 32.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
33. 33.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
34. 34.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) serving friends first (d) greeting with a smile
36. 36.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) chatting on the phone (d) serving friends first
37. 37.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) greeting with a smile (d) rude replies
38. 38.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) arguing with a buyer (d) rude replies
39. 39.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) greeting with a smile (d) arguing with a buyer

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids