Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 268 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “hiding the prices” is poor customer service. (a) False (b) True
2. 2.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) giving correct change (d) a clear price board
3. 3.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
7. 7.True or false: “listening to complaints” is good customer service. (a) True (b) False
8. 8.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) clean, covered food (d) listening to complaints
9. 9.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a clear price board (d) rude replies
10. 10.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) a clear price board (d) counting change wrongly
11. 11.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
12. 12.Which of these is good customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) rude replies (d) counting change wrongly
13. 13.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) giving correct change (d) arguing with a buyer
14. 14.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) greeting with a smile (d) fixing mistakes quickly
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) hiding the prices (d) counting change wrongly
16. 16.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
18. 18.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
19. 19.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) serving friends first (d) dirty hands with food
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
21. 21.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) a tidy stall table (d) saying thank you
23. 23.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
25. 25.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) listening to complaints (d) hiding the prices
27. 27.Which of these is good customer service? (a) ignoring a customer (b) saying thank you (c) arguing with a buyer (d) chatting on the phone
28. 28.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) ignoring a customer (d) giving correct change
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) a sticky, messy table (d) a tidy stall table
30. 30.True or false: “a clear price board” is poor customer service. (a) False (b) True
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) listening to complaints (c) dirty hands with food (d) hiding the prices
32. 32.True or false: “dirty hands with food” is good customer service. (a) False (b) True
33. 33.True or false: “rude replies” is good customer service. (a) True (b) False
34. 34.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) saying thank you (d) a clear price board
36. 36.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) clean, covered food (d) giving correct change
37. 37.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
38. 38.True or false: “serving friends first” is poor customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) giving correct change (d) a clear price board
40. 40.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) arguing with a buyer (d) rude replies

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids