Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 269 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
3. 3.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
5. 5.Which of these is poor customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) saying thank you (d) giving correct change
6. 6.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) arguing with a buyer (d) saying thank you
7. 7.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) rude replies (d) fixing mistakes quickly
9. 9.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) listening to complaints (d) rude replies
10. 10.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
11. 11.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) counting change wrongly (d) sorry for a long wait
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
13. 13.True or false: “dirty hands with food” is good customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) hiding the prices (d) ignoring a customer
15. 15.True or false: “greeting with a smile” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) saying thank you (d) dirty hands with food
17. 17.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) serving friends first (d) a sticky, messy table
22. 22.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) fixing mistakes quickly (d) serving friends first
24. 24.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) fixing mistakes quickly (d) sorry for a long wait
25. 25.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) sorry for a long wait (d) arguing with a buyer
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) hiding the prices (d) greeting with a smile
28. 28.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) clean, covered food (d) ignoring a customer
30. 30.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
31. 31.True or false: “saying thank you” is poor customer service. (a) False (b) True
32. 32.Which of these is good customer service? (a) listening to complaints (b) chatting on the phone (c) hiding the prices (d) rude replies
33. 33.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
34. 34.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) dirty hands with food (d) chatting on the phone
35. 35.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) giving correct change (b) hiding the prices (c) greeting with a smile (d) a clear price board
37. 37.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
39. 39.True or false: “a clear price board” is good customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) clean, covered food (d) counting change wrongly

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