Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 270 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is good customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) a clear price board (d) serving friends first
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) dirty hands with food (d) hiding the prices
4. 4.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
6. 6.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) listening to complaints (d) a sticky, messy table
8. 8.True or false: “giving correct change” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) sorry for a long wait (d) arguing with a buyer
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) listening to complaints (d) sorry for a long wait
12. 12.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) greeting with a smile (d) serving friends first
13. 13.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
14. 14.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) dirty hands with food (d) ignoring a customer
15. 15.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) greeting with a smile (d) a sticky, messy table
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
18. 18.True or false: “clean, covered food” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) dirty hands with food (d) hiding the prices
20. 20.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) sorry for a long wait (d) chatting on the phone
21. 21.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) rude replies (d) clean, covered food
22. 22.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) giving correct change (d) arguing with a buyer
23. 23.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) hiding the prices (d) sorry for a long wait
24. 24.True or false: “listening to complaints” is poor customer service. (a) False (b) True
25. 25.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
27. 27.Which of these is good customer service? (a) giving correct change (b) rude replies (c) counting change wrongly (d) serving friends first
28. 28.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) giving correct change (d) counting change wrongly
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) sorry for a long wait (d) rude replies
30. 30.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
32. 32.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
33. 33.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) greeting with a smile (d) listening to complaints
35. 35.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) saying thank you (d) a tidy stall table
37. 37.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) hiding the prices (d) clean, covered food
39. 39.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) serving friends first (d) arguing with a buyer
40. 40.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back

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