Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 28 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) giving correct change (d) saying thank you
4. 4.True or false: “chatting on the phone” is good customer service. (a) False (b) True
5. 5.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
6. 6.True or false: “giving correct change” is poor customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) listening to complaints (d) a sticky, messy table
8. 8.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) a sticky, messy table (d) clean, covered food
9. 9.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
10. 10.True or false: “clean, covered food” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) chatting on the phone (d) serving friends first
14. 14.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) dirty hands with food (d) greeting with a smile
15. 15.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) saying thank you (d) counting change wrongly
17. 17.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) ignoring a customer (d) dirty hands with food
19. 19.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
22. 22.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) giving correct change (d) ignoring a customer
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
25. 25.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) giving correct change (d) dirty hands with food
26. 26.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
27. 27.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) a tidy stall table (d) listening to complaints
29. 29.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
30. 30.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) clean, covered food (d) ignoring a customer
31. 31.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) arguing with a buyer (d) ignoring a customer
33. 33.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) giving correct change (d) hiding the prices
34. 34.Which of these is good customer service? (a) serving friends first (b) fixing mistakes quickly (c) ignoring a customer (d) rude replies
35. 35.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
36. 36.True or false: “listening to complaints” is good customer service. (a) True (b) False
37. 37.True or false: “serving friends first” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
40. 40.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them

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