Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 271 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is good customer service. (a) False (b) True
2. 2.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) ignoring a customer (d) dirty hands with food
3. 3.Which of these is poor customer service? (a) chatting on the phone (b) saying thank you (c) a clear price board (d) greeting with a smile
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
5. 5.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) ignoring a customer (d) greeting with a smile
6. 6.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
7. 7.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
10. 10.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) serving friends first (b) clean, covered food (c) arguing with a buyer (d) dirty hands with food
14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) a tidy stall table (d) greeting with a smile
15. 15.True or false: “greeting with a smile” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) dirty hands with food (d) counting change wrongly
17. 17.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
18. 18.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) rude replies (d) hiding the prices
21. 21.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) counting change wrongly (d) listening to complaints
22. 22.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) rude replies (d) greeting with a smile
24. 24.Which of these is poor customer service? (a) dirty hands with food (b) giving correct change (c) a tidy stall table (d) sorry for a long wait
25. 25.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) arguing with a buyer (d) counting change wrongly
26. 26.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) saying thank you (d) sorry for a long wait
27. 27.True or false: “giving correct change” is good customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) a clear price board (b) a sticky, messy table (c) ignoring a customer (d) chatting on the phone
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) rude replies (d) listening to complaints
32. 32.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) listening to complaints (d) a sticky, messy table
34. 34.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) counting change wrongly (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) clean, covered food (d) listening to complaints
38. 38.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) fixing mistakes quickly (d) rude replies
39. 39.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) serving friends first (d) rude replies
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service

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