Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 272 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “rude replies” is poor customer service. (a) False (b) True
2. 2.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) arguing with a buyer (d) clean, covered food
3. 3.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
4. 4.True or false: “ignoring a customer” is good customer service. (a) True (b) False
5. 5.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) dirty hands with food (d) rude replies
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) listening to complaints (d) a tidy stall table
9. 9.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
10. 10.Which of these is poor customer service? (a) a tidy stall table (b) a sticky, messy table (c) a clear price board (d) fixing mistakes quickly
11. 11.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) clean, covered food (d) counting change wrongly
12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) giving correct change (d) listening to complaints
13. 13.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) a clear price board (d) saying thank you
14. 14.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) serving friends first (d) arguing with a buyer
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
16. 16.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) giving correct change (d) sorry for a long wait
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) saying thank you (d) hiding the prices
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
20. 20.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
21. 21.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) ignoring a customer (d) clean, covered food
22. 22.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) rude replies (d) ignoring a customer
23. 23.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
24. 24.True or false: “hiding the prices” is good customer service. (a) False (b) True
25. 25.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) a tidy stall table (d) serving friends first
26. 26.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) arguing with a buyer (d) a sticky, messy table
27. 27.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) giving correct change (d) saying thank you
28. 28.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) giving correct change (d) clean, covered food
30. 30.True or false: “a clear price board” is poor customer service. (a) True (b) False
31. 31.True or false: “listening to complaints” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
33. 33.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) giving correct change (d) counting change wrongly
34. 34.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) serving friends first (d) a clear price board
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) serving friends first (d) rude replies
36. 36.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
39. 39.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) counting change wrongly (d) ignoring a customer
40. 40.True or false: “ignoring a customer” is poor customer service. (a) True (b) False

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids