Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 273 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) counting change wrongly (d) rude replies
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) serving friends first (d) clean, covered food
3. 3.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
4. 4.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) rude replies (d) counting change wrongly
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
7. 7.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) greeting with a smile (d) a sticky, messy table
8. 8.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) a tidy stall table (d) ignoring a customer
10. 10.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) giving correct change (d) counting change wrongly
13. 13.Which of these is poor customer service? (a) hiding the prices (b) a clear price board (c) greeting with a smile (d) fixing mistakes quickly
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) counting change wrongly (d) ignoring a customer
15. 15.True or false: “saying thank you” is poor customer service. (a) True (b) False
16. 16.True or false: “a tidy stall table” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
20. 20.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
21. 21.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) rude replies (d) chatting on the phone
22. 22.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) serving friends first (d) saying thank you
23. 23.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) listening to complaints (d) hiding the prices
24. 24.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) giving correct change (d) arguing with a buyer
26. 26.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) a sticky, messy table (d) fixing mistakes quickly
29. 29.True or false: “listening to complaints” is good customer service. (a) True (b) False
30. 30.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
31. 31.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) rude replies (d) listening to complaints
32. 32.Which of these is poor customer service? (a) sorry for a long wait (b) arguing with a buyer (c) fixing mistakes quickly (d) saying thank you
33. 33.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) counting change wrongly (d) listening to complaints
34. 34.True or false: “counting change wrongly” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) ignoring a customer (d) a tidy stall table
36. 36.True or false: “hiding the prices” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
38. 38.True or false: “giving correct change” is poor customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) arguing with a buyer (d) saying thank you
40. 40.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service

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