Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 274 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is good customer service. (a) True (b) False
2. 2.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) listening to complaints (d) saying thank you
6. 6.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) sorry for a long wait (d) listening to complaints
9. 9.True or false: “rude replies” is poor customer service. (a) False (b) True
10. 10.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
11. 11.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) saying thank you (d) greeting with a smile
12. 12.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) greeting with a smile (b) ignoring a customer (c) chatting on the phone (d) hiding the prices
14. 14.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) counting change wrongly (d) saying thank you
15. 15.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
16. 16.True or false: “saying thank you” is good customer service. (a) False (b) True
17. 17.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
18. 18.True or false: “listening to complaints” is good customer service. (a) True (b) False
19. 19.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
20. 20.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) fixing mistakes quickly (d) arguing with a buyer
21. 21.Which of these is poor customer service? (a) sorry for a long wait (b) ignoring a customer (c) giving correct change (d) listening to complaints
22. 22.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) a sticky, messy table (d) sorry for a long wait
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) counting change wrongly (d) a tidy stall table
24. 24.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
25. 25.True or false: “serving friends first” is poor customer service. (a) True (b) False
26. 26.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
27. 27.True or false: “a clear price board” is poor customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) arguing with a buyer (d) listening to complaints
29. 29.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) counting change wrongly (d) saying thank you
30. 30.True or false: “giving correct change” is good customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
32. 32.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) listening to complaints (d) clean, covered food
33. 33.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) chatting on the phone (d) ignoring a customer
34. 34.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) saying thank you (d) ignoring a customer
35. 35.Which of these is poor customer service? (a) rude replies (b) sorry for a long wait (c) listening to complaints (d) a clear price board
36. 36.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) chatting on the phone (d) fixing mistakes quickly
39. 39.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
40. 40.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True

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