Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 275 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) arguing with a buyer (d) giving correct change
2. 2.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) giving correct change (d) hiding the prices
3. 3.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) arguing with a buyer (b) a clear price board (c) greeting with a smile (d) saying thank you
5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
8. 8.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) hiding the prices (d) sorry for a long wait
9. 9.Which of these is good customer service? (a) listening to complaints (b) ignoring a customer (c) rude replies (d) a sticky, messy table
10. 10.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
11. 11.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) saying thank you (d) a sticky, messy table
12. 12.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
13. 13.True or false: “clean, covered food” is good customer service. (a) False (b) True
14. 14.True or false: “listening to complaints” is poor customer service. (a) False (b) True
15. 15.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
16. 16.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
17. 17.True or false: “saying thank you” is poor customer service. (a) False (b) True
18. 18.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) chatting on the phone (d) clean, covered food
19. 19.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
20. 20.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) serving friends first (d) giving correct change
23. 23.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
24. 24.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
25. 25.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) counting change wrongly (d) saying thank you
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) saying thank you (d) counting change wrongly
29. 29.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) dirty hands with food (d) hiding the prices
30. 30.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
31. 31.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) ignoring a customer (d) counting change wrongly
32. 32.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) a sticky, messy table (d) greeting with a smile
34. 34.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) a sticky, messy table (d) sorry for a long wait
38. 38.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) chatting on the phone (d) clean, covered food
39. 39.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
40. 40.True or false: “giving correct change” is good customer service. (a) True (b) False

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