Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 276 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
2. 2.Which of these is poor customer service? (a) rude replies (b) clean, covered food (c) saying thank you (d) a tidy stall table
3. 3.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
4. 4.True or false: “clean, covered food” is poor customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) clean, covered food (d) ignoring a customer
6. 6.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) a sticky, messy table (b) clean, covered food (c) a clear price board (d) giving correct change
9. 9.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) rude replies (d) arguing with a buyer
10. 10.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
12. 12.True or false: “a clear price board” is good customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) rude replies (d) ignoring a customer
15. 15.True or false: “a tidy stall table” is good customer service. (a) True (b) False
16. 16.Which of these is good customer service? (a) chatting on the phone (b) a tidy stall table (c) arguing with a buyer (d) hiding the prices
17. 17.Which of these is good customer service? (a) saying thank you (b) a sticky, messy table (c) serving friends first (d) dirty hands with food
18. 18.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) ignoring a customer (d) giving correct change
20. 20.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) listening to complaints (d) fixing mistakes quickly
21. 21.Which of these is good customer service? (a) serving friends first (b) sorry for a long wait (c) ignoring a customer (d) arguing with a buyer
22. 22.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) sorry for a long wait (d) ignoring a customer
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) a sticky, messy table (d) chatting on the phone
24. 24.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
25. 25.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) fixing mistakes quickly (d) serving friends first
26. 26.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) serving friends first (d) fixing mistakes quickly
27. 27.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) fixing mistakes quickly (d) dirty hands with food
28. 28.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
29. 29.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) chatting on the phone (d) rude replies
31. 31.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
32. 32.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) fixing mistakes quickly (d) listening to complaints
35. 35.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
36. 36.True or false: “giving correct change” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) fixing mistakes quickly (d) a tidy stall table
39. 39.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) saying thank you (d) hiding the prices
40. 40.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) greeting with a smile (d) dirty hands with food

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