Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 277 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) clean, covered food (d) giving correct change
2. 2.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
3. 3.True or false: “a clear price board” is poor customer service. (a) True (b) False
4. 4.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
6. 6.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) listening to complaints (b) counting change wrongly (c) hiding the prices (d) arguing with a buyer
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) sorry for a long wait (d) chatting on the phone
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) saying thank you (d) serving friends first
12. 12.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) a tidy stall table (d) dirty hands with food
13. 13.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
14. 14.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
15. 15.Which of these is poor customer service? (a) counting change wrongly (b) a tidy stall table (c) saying thank you (d) sorry for a long wait
16. 16.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) greeting with a smile (d) dirty hands with food
17. 17.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) chatting on the phone (d) giving correct change
18. 18.True or false: “serving friends first” is good customer service. (a) False (b) True
19. 19.True or false: “saying thank you” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
21. 21.True or false: “hiding the prices” is good customer service. (a) True (b) False
22. 22.True or false: “greeting with a smile” is good customer service. (a) True (b) False
23. 23.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
24. 24.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) clean, covered food (d) counting change wrongly
26. 26.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) saying thank you (d) sorry for a long wait
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) fixing mistakes quickly (d) giving correct change
29. 29.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) sorry for a long wait (d) hiding the prices
31. 31.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) dirty hands with food (d) rude replies
33. 33.True or false: “serving friends first” is poor customer service. (a) False (b) True
34. 34.True or false: “clean, covered food” is good customer service. (a) False (b) True
35. 35.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) fixing mistakes quickly (d) clean, covered food
36. 36.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
38. 38.True or false: “clean, covered food” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) serving friends first (d) clean, covered food

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