Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 278 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) giving correct change (d) ignoring a customer
2. 2.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) a clear price board (d) dirty hands with food
3. 3.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) rude replies (d) clean, covered food
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) ignoring a customer (d) greeting with a smile
6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) serving friends first (d) clean, covered food
8. 8.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
9. 9.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
10. 10.True or false: “clean, covered food” is good customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) ignoring a customer (d) rude replies
12. 12.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
13. 13.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) listening to complaints (d) dirty hands with food
14. 14.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
15. 15.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) serving friends first (d) greeting with a smile
21. 21.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) greeting with a smile (d) a clear price board
22. 22.True or false: “serving friends first” is poor customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) giving correct change (b) dirty hands with food (c) ignoring a customer (d) arguing with a buyer
24. 24.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
25. 25.True or false: “ignoring a customer” is good customer service. (a) True (b) False
26. 26.True or false: “saying thank you” is poor customer service. (a) True (b) False
27. 27.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) rude replies (d) ignoring a customer
28. 28.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
29. 29.True or false: “chatting on the phone” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) chatting on the phone (d) giving correct change
31. 31.True or false: “saying thank you” is good customer service. (a) False (b) True
32. 32.True or false: “a clear price board” is poor customer service. (a) True (b) False
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) a sticky, messy table (d) greeting with a smile
35. 35.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) sorry for a long wait (d) a clear price board
36. 36.Which of these is poor customer service? (a) counting change wrongly (b) sorry for a long wait (c) a clear price board (d) a tidy stall table
37. 37.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) saying thank you (d) counting change wrongly
38. 38.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) fixing mistakes quickly (d) hiding the prices
40. 40.Which of these is good customer service? (a) saying thank you (b) arguing with a buyer (c) a sticky, messy table (d) serving friends first

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