Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 279 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
2. 2.True or false: “dirty hands with food” is good customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) a clear price board (d) serving friends first
4. 4.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) dirty hands with food (d) greeting with a smile
5. 5.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) counting change wrongly (d) listening to complaints
6. 6.True or false: “saying thank you” is poor customer service. (a) True (b) False
7. 7.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) hiding the prices (d) saying thank you
8. 8.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) counting change wrongly (d) listening to complaints
11. 11.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) ignoring a customer (d) clean, covered food
12. 12.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) hiding the prices (d) counting change wrongly
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) listening to complaints (d) greeting with a smile
14. 14.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) a sticky, messy table (d) a clear price board
15. 15.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
16. 16.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) ignoring a customer (d) chatting on the phone
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
21. 21.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
22. 22.True or false: “hiding the prices” is poor customer service. (a) False (b) True
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
25. 25.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) ignoring a customer (d) hiding the prices
26. 26.True or false: “a clear price board” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) a tidy stall table (d) sorry for a long wait
28. 28.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
29. 29.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) fixing mistakes quickly (d) a tidy stall table
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) clean, covered food (d) hiding the prices
31. 31.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
32. 32.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) saying thank you (d) hiding the prices
34. 34.True or false: “clean, covered food” is good customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) rude replies (b) serving friends first (c) counting change wrongly (d) a tidy stall table
36. 36.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
37. 37.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
38. 38.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
39. 39.True or false: “giving correct change” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service

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