Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 280 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) a sticky, messy table (d) counting change wrongly
2. 2.Which of these is good customer service? (a) listening to complaints (b) chatting on the phone (c) a sticky, messy table (d) serving friends first
3. 3.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) fixing mistakes quickly (d) giving correct change
5. 5.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) a clear price board (d) chatting on the phone
6. 6.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
7. 7.True or false: “giving correct change” is good customer service. (a) True (b) False
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
9. 9.Which of these is good customer service? (a) saying thank you (b) a sticky, messy table (c) counting change wrongly (d) dirty hands with food
10. 10.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
12. 12.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
16. 16.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
17. 17.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
18. 18.Which of these is poor customer service? (a) ignoring a customer (b) clean, covered food (c) fixing mistakes quickly (d) a tidy stall table
19. 19.True or false: “serving friends first” is good customer service. (a) False (b) True
20. 20.True or false: “a clear price board” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
22. 22.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
23. 23.True or false: “clean, covered food” is poor customer service. (a) True (b) False
24. 24.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) serving friends first (d) a clear price board
25. 25.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) serving friends first (d) arguing with a buyer
27. 27.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) listening to complaints (d) saying thank you
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
31. 31.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) saying thank you (d) a sticky, messy table
33. 33.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) dirty hands with food (d) chatting on the phone
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) arguing with a buyer (d) listening to complaints
35. 35.Which of these is good customer service? (a) rude replies (b) sorry for a long wait (c) arguing with a buyer (d) counting change wrongly
36. 36.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) rude replies (d) a sticky, messy table
37. 37.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) saying thank you (d) ignoring a customer
39. 39.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
40. 40.True or false: “arguing with a buyer” is good customer service. (a) False (b) True

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