Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 29 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
2. 2.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) serving friends first (d) a tidy stall table
4. 4.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
5. 5.Which of these is poor customer service? (a) greeting with a smile (b) dirty hands with food (c) saying thank you (d) clean, covered food
6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
7. 7.True or false: “serving friends first” is poor customer service. (a) False (b) True
8. 8.Which of these is poor customer service? (a) chatting on the phone (b) clean, covered food (c) sorry for a long wait (d) fixing mistakes quickly
9. 9.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) counting change wrongly (d) giving correct change
10. 10.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) a sticky, messy table (d) sorry for a long wait
11. 11.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) counting change wrongly (d) ignoring a customer
12. 12.🔍 Which is the odd one out? (a) a sticky, messy table (b) listening to complaints (c) serving friends first (d) counting change wrongly
13. 13.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) a clear price board (d) rude replies
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) sorry for a long wait (d) counting change wrongly
16. 16.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) greeting with a smile (d) ignoring a customer
17. 17.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) counting change wrongly (d) fixing mistakes quickly
18. 18.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
19. 19.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
20. 20.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
21. 21.True or false: “serving friends first” is good customer service. (a) True (b) False
22. 22.True or false: “ignoring a customer” is good customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
24. 24.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
25. 25.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
26. 26.True or false: “clean, covered food” is good customer service. (a) False (b) True
27. 27.True or false: “hiding the prices” is good customer service. (a) True (b) False
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
29. 29.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
30. 30.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
31. 31.True or false: “chatting on the phone” is good customer service. (a) True (b) False
32. 32.True or false: “hiding the prices” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
37. 37.True or false: “clean, covered food” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) arguing with a buyer (d) clean, covered food
39. 39.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) fixing mistakes quickly (d) hiding the prices
40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) listening to complaints (d) a clear price board

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