Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 281 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) fixing mistakes quickly (d) giving correct change
2. 2.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) hiding the prices (d) a clear price board
3. 3.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
4. 4.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) sorry for a long wait (d) rude replies
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) counting change wrongly (d) dirty hands with food
6. 6.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
7. 7.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
8. 8.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) dirty hands with food (d) clean, covered food
9. 9.True or false: “listening to complaints” is poor customer service. (a) True (b) False
10. 10.Which of these is poor customer service? (a) saying thank you (b) chatting on the phone (c) a clear price board (d) a tidy stall table
11. 11.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
12. 12.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) giving correct change (d) hiding the prices
13. 13.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) serving friends first (d) clean, covered food
14. 14.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) greeting with a smile (d) counting change wrongly
15. 15.True or false: “listening to complaints” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) chatting on the phone (d) fixing mistakes quickly
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) a clear price board (d) counting change wrongly
18. 18.True or false: “a clear price board” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) serving friends first (d) saying thank you
20. 20.True or false: “saying thank you” is poor customer service. (a) False (b) True
21. 21.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) listening to complaints (d) a tidy stall table
23. 23.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) counting change wrongly (d) rude replies
25. 25.True or false: “hiding the prices” is good customer service. (a) True (b) False
26. 26.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
28. 28.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) arguing with a buyer (d) clean, covered food
32. 32.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) listening to complaints (b) hiding the prices (c) serving friends first (d) ignoring a customer
34. 34.True or false: “clean, covered food” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) counting change wrongly (d) a clear price board
36. 36.True or false: “rude replies” is good customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) saying thank you (d) ignoring a customer
38. 38.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) ignoring a customer (d) a tidy stall table
39. 39.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
40. 40.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True

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