Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 282 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
3. 3.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
4. 4.True or false: “a clear price board” is poor customer service. (a) True (b) False
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
6. 6.True or false: “listening to complaints” is poor customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
8. 8.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
9. 9.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) dirty hands with food (d) serving friends first
11. 11.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) dirty hands with food (d) rude replies
12. 12.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
14. 14.Which of these is good customer service? (a) a sticky, messy table (b) clean, covered food (c) rude replies (d) ignoring a customer
15. 15.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) arguing with a buyer (d) greeting with a smile
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) listening to complaints (d) serving friends first
18. 18.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) ignoring a customer (d) serving friends first
19. 19.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
20. 20.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) giving correct change (b) dirty hands with food (c) ignoring a customer (d) hiding the prices
22. 22.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
23. 23.True or false: “hiding the prices” is poor customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) a clear price board (d) greeting with a smile
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) ignoring a customer (d) clean, covered food
28. 28.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) dirty hands with food (d) greeting with a smile
29. 29.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) arguing with a buyer (d) sorry for a long wait
31. 31.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) giving correct change (d) serving friends first
33. 33.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
34. 34.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) rude replies (d) listening to complaints
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) saying thank you (d) greeting with a smile
38. 38.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) fixing mistakes quickly (d) a sticky, messy table
39. 39.True or false: “listening to complaints” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service

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