Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 283 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) ignoring a customer (b) a tidy stall table (c) hiding the prices (d) rude replies
5. 5.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
6. 6.True or false: “saying thank you” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) a clear price board (d) a tidy stall table
8. 8.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
9. 9.True or false: “serving friends first” is good customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) greeting with a smile (d) a sticky, messy table
11. 11.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
12. 12.True or false: “counting change wrongly” is good customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) greeting with a smile (d) serving friends first
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) serving friends first (d) arguing with a buyer
17. 17.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) a tidy stall table (d) a sticky, messy table
19. 19.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
21. 21.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) greeting with a smile (d) arguing with a buyer
23. 23.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) a sticky, messy table (d) ignoring a customer
25. 25.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
27. 27.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
28. 28.Which of these is good customer service? (a) arguing with a buyer (b) listening to complaints (c) chatting on the phone (d) dirty hands with food
29. 29.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
30. 30.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
31. 31.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) dirty hands with food (d) clean, covered food
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) saying thank you (d) sorry for a long wait
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) a tidy stall table (d) greeting with a smile
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) ignoring a customer (d) a clear price board
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
36. 36.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) a clear price board (d) arguing with a buyer
37. 37.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) ignoring a customer (d) clean, covered food
38. 38.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) listening to complaints (d) chatting on the phone
39. 39.Which of these is poor customer service? (a) hiding the prices (b) a tidy stall table (c) clean, covered food (d) a clear price board
40. 40.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service

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