Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 284 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
2. 2.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
4. 4.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
5. 5.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) a sticky, messy table (d) fixing mistakes quickly
6. 6.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) saying thank you (d) sorry for a long wait
7. 7.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) fixing mistakes quickly
8. 8.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) arguing with a buyer (d) clean, covered food
9. 9.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
10. 10.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
12. 12.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) fixing mistakes quickly (d) ignoring a customer
13. 13.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
15. 15.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) listening to complaints (d) hiding the prices
17. 17.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
18. 18.True or false: “listening to complaints” is good customer service. (a) True (b) False
19. 19.True or false: “rude replies” is poor customer service. (a) False (b) True
20. 20.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) a clear price board (d) serving friends first
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
22. 22.True or false: “hiding the prices” is good customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) listening to complaints (b) chatting on the phone (c) serving friends first (d) arguing with a buyer
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) giving correct change (d) a clear price board
25. 25.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) arguing with a buyer (d) greeting with a smile
26. 26.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) rude replies (b) saying thank you (c) chatting on the phone (d) a sticky, messy table
29. 29.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) giving correct change (d) counting change wrongly
33. 33.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
34. 34.True or false: “rude replies” is good customer service. (a) False (b) True
35. 35.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
37. 37.True or false: “clean, covered food” is poor customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) greeting with a smile (d) counting change wrongly
39. 39.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) dirty hands with food (d) giving correct change

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