Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 285 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) serving friends first (d) greeting with a smile
2. 2.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) a clear price board (d) a tidy stall table
5. 5.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
6. 6.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
7. 7.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) a clear price board (d) dirty hands with food
9. 9.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) rude replies (d) saying thank you
10. 10.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
11. 11.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) arguing with a buyer (d) fixing mistakes quickly
12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) arguing with a buyer (d) giving correct change
13. 13.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) greeting with a smile (d) giving correct change
14. 14.True or false: “rude replies” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) counting change wrongly (d) giving correct change
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) arguing with a buyer (d) a sticky, messy table
17. 17.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
18. 18.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
19. 19.True or false: “saying thank you” is poor customer service. (a) False (b) True
20. 20.Which of these is good customer service? (a) rude replies (b) serving friends first (c) chatting on the phone (d) sorry for a long wait
21. 21.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) hiding the prices (d) counting change wrongly
23. 23.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
24. 24.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
25. 25.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) a clear price board (d) rude replies
26. 26.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) giving correct change (d) dirty hands with food
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
29. 29.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
30. 30.True or false: “listening to complaints” is poor customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) a tidy stall table (d) chatting on the phone
32. 32.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) serving friends first (d) clean, covered food
33. 33.True or false: “ignoring a customer” is good customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) clean, covered food (d) chatting on the phone
36. 36.True or false: “giving correct change” is good customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) ignoring a customer (d) rude replies
38. 38.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
40. 40.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it

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