Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 286 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is good customer service. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) arguing with a buyer (d) chatting on the phone
3. 3.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
4. 4.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) a tidy stall table (d) saying thank you
5. 5.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) hiding the prices (d) listening to complaints
6. 6.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) saying thank you (d) ignoring a customer
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
9. 9.True or false: “ignoring a customer” is good customer service. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) greeting with a smile (d) ignoring a customer
11. 11.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) a clear price board (d) a sticky, messy table
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
13. 13.True or false: “counting change wrongly” is good customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) serving friends first (d) counting change wrongly
15. 15.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) rude replies (d) counting change wrongly
16. 16.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
17. 17.Which of these is poor customer service? (a) ignoring a customer (b) sorry for a long wait (c) giving correct change (d) greeting with a smile
18. 18.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
19. 19.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
20. 20.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
21. 21.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
22. 22.True or false: “serving friends first” is poor customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) serving friends first (d) a clear price board
24. 24.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
26. 26.Which of these is poor customer service? (a) greeting with a smile (b) counting change wrongly (c) saying thank you (d) sorry for a long wait
27. 27.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
29. 29.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) dirty hands with food (d) saying thank you
30. 30.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
31. 31.True or false: “listening to complaints” is poor customer service. (a) True (b) False
32. 32.True or false: “a tidy stall table” is good customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) a tidy stall table (d) chatting on the phone
34. 34.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
35. 35.True or false: “a clear price board” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) listening to complaints (b) counting change wrongly (c) hiding the prices (d) ignoring a customer
38. 38.True or false: “serving friends first” is good customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) fixing mistakes quickly (b) hiding the prices (c) serving friends first (d) a sticky, messy table
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service

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