Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 287 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “ignoring a customer” is good customer service. (a) False (b) True
2. 2.True or false: “hiding the prices” is good customer service. (a) True (b) False
3. 3.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) counting change wrongly (d) a sticky, messy table
4. 4.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
5. 5.True or false: “listening to complaints” is good customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
7. 7.True or false: “dirty hands with food” is good customer service. (a) False (b) True
8. 8.Which of these is good customer service? (a) clean, covered food (b) a sticky, messy table (c) ignoring a customer (d) arguing with a buyer
9. 9.True or false: “serving friends first” is good customer service. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) rude replies (d) a clear price board
11. 11.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
12. 12.True or false: “greeting with a smile” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
14. 14.True or false: “saying thank you” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) a clear price board (d) a sticky, messy table
16. 16.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) hiding the prices (d) sorry for a long wait
17. 17.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) giving correct change (d) a tidy stall table
22. 22.True or false: “listening to complaints” is poor customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) hiding the prices (d) fixing mistakes quickly
24. 24.True or false: “giving correct change” is poor customer service. (a) True (b) False
25. 25.True or false: “counting change wrongly” is good customer service. (a) False (b) True
26. 26.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
27. 27.True or false: “clean, covered food” is poor customer service. (a) False (b) True
28. 28.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
29. 29.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
30. 30.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) rude replies (d) dirty hands with food
31. 31.Which of these is poor customer service? (a) a clear price board (b) ignoring a customer (c) clean, covered food (d) saying thank you
32. 32.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) ignoring a customer (d) hiding the prices
34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) giving correct change (d) counting change wrongly
35. 35.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
36. 36.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) greeting with a smile (d) dirty hands with food
37. 37.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) counting change wrongly (d) arguing with a buyer
39. 39.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) dirty hands with food (d) chatting on the phone
40. 40.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them

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