Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 288 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) arguing with a buyer (d) greeting with a smile
2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) a tidy stall table (d) serving friends first
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
4. 4.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
5. 5.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
7. 7.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) arguing with a buyer (d) listening to complaints
9. 9.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) serving friends first (d) greeting with a smile
10. 10.True or false: “chatting on the phone” is good customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) clean, covered food (d) saying thank you
12. 12.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
13. 13.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
14. 14.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) fixing mistakes quickly (d) clean, covered food
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) saying thank you (d) dirty hands with food
17. 17.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
18. 18.True or false: “greeting with a smile” is good customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) rude replies (d) sorry for a long wait
22. 22.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) counting change wrongly (d) sorry for a long wait
23. 23.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) rude replies (d) listening to complaints
25. 25.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) ignoring a customer (d) fixing mistakes quickly
27. 27.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
28. 28.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) saying thank you (d) a sticky, messy table
29. 29.True or false: “saying thank you” is poor customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) clean, covered food (d) serving friends first
31. 31.True or false: “hiding the prices” is poor customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) chatting on the phone (d) dirty hands with food
33. 33.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) dirty hands with food (d) fixing mistakes quickly
34. 34.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
35. 35.True or false: “clean, covered food” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) chatting on the phone (d) arguing with a buyer
38. 38.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
39. 39.True or false: “listening to complaints” is good customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) giving correct change (d) counting change wrongly

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