Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 289 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) counting change wrongly (d) ignoring a customer
4. 4.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
5. 5.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
7. 7.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) counting change wrongly (d) sorry for a long wait
8. 8.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
10. 10.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
11. 11.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
12. 12.True or false: “saying thank you” is good customer service. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) a tidy stall table (d) clean, covered food
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) ignoring a customer (d) fixing mistakes quickly
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
16. 16.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
17. 17.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
18. 18.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) counting change wrongly (d) arguing with a buyer
20. 20.Which of these is good customer service? (a) a tidy stall table (b) hiding the prices (c) counting change wrongly (d) a sticky, messy table
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) chatting on the phone (d) saying thank you
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) counting change wrongly (d) a sticky, messy table
23. 23.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
25. 25.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
26. 26.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) hiding the prices (d) counting change wrongly
27. 27.True or false: “chatting on the phone” is good customer service. (a) True (b) False
28. 28.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) giving correct change (d) a sticky, messy table
29. 29.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) clean, covered food (d) ignoring a customer
31. 31.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) giving correct change (d) ignoring a customer
32. 32.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) a sticky, messy table (d) giving correct change
33. 33.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) a tidy stall table (d) giving correct change
34. 34.True or false: “giving correct change” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) arguing with a buyer (c) saying thank you (d) clean, covered food
38. 38.True or false: “ignoring a customer” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) counting change wrongly (d) saying thank you

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