Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 290 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) hiding the prices (d) fixing mistakes quickly
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
3. 3.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) arguing with a buyer (d) ignoring a customer
6. 6.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) saying thank you (d) serving friends first
7. 7.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) giving correct change (d) serving friends first
8. 8.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) a clear price board (d) hiding the prices
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) a clear price board (d) counting change wrongly
10. 10.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) arguing with a buyer (d) rude replies
12. 12.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) rude replies (d) arguing with a buyer
13. 13.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
14. 14.True or false: “greeting with a smile” is good customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
16. 16.True or false: “rude replies” is poor customer service. (a) False (b) True
17. 17.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
18. 18.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
19. 19.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
20. 20.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
21. 21.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) dirty hands with food (d) saying thank you
23. 23.Which of these is poor customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) greeting with a smile (d) clean, covered food
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) sorry for a long wait (d) dirty hands with food
25. 25.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) giving correct change (d) dirty hands with food
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) a tidy stall table (d) rude replies
27. 27.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) ignoring a customer (d) a clear price board
29. 29.True or false: “giving correct change” is poor customer service. (a) True (b) False
30. 30.Which of these is poor customer service? (a) giving correct change (b) serving friends first (c) a clear price board (d) greeting with a smile
31. 31.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
32. 32.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
33. 33.True or false: “saying thank you” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) counting change wrongly (d) a clear price board
35. 35.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) hiding the prices (d) sorry for a long wait
38. 38.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) greeting with a smile (d) clean, covered food
39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) rude replies (b) listening to complaints (c) dirty hands with food (d) chatting on the phone

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