Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 30 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
3. 3.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
4. 4.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
5. 5.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) serving friends first (d) listening to complaints
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) counting change wrongly (d) giving correct change
8. 8.True or false: “saying thank you” is poor customer service. (a) False (b) True
9. 9.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
10. 10.True or false: “rude replies” is poor customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) fixing mistakes quickly (d) a clear price board
13. 13.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) hiding the prices (d) ignoring a customer
14. 14.True or false: “saying thank you” is good customer service. (a) True (b) False
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
16. 16.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) saying thank you (d) a sticky, messy table
17. 17.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) listening to complaints (d) hiding the prices
20. 20.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) giving correct change (d) ignoring a customer
21. 21.True or false: “hiding the prices” is good customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) saying thank you (d) greeting with a smile
23. 23.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) arguing with a buyer (d) clean, covered food
25. 25.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) arguing with a buyer (d) chatting on the phone
27. 27.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) greeting with a smile (d) serving friends first
28. 28.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
30. 30.True or false: “a clear price board” is good customer service. (a) True (b) False
31. 31.True or false: “greeting with a smile” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) dirty hands with food (d) saying thank you
33. 33.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) a tidy stall table (d) dirty hands with food
34. 34.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) hiding the prices (d) greeting with a smile
35. 35.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) rude replies (d) ignoring a customer
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) dirty hands with food (d) saying thank you
37. 37.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) sorry for a long wait (d) rude replies
38. 38.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) saying thank you (d) ignoring a customer
39. 39.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
40. 40.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) a tidy stall table (d) sorry for a long wait

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