Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 291 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) counting change wrongly (d) saying thank you
2. 2.True or false: “giving correct change” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) giving correct change (b) ignoring a customer (c) sorry for a long wait (d) a tidy stall table
5. 5.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) ignoring a customer (d) giving correct change
6. 6.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) counting change wrongly (d) rude replies
9. 9.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) clean, covered food (d) ignoring a customer
10. 10.True or false: “rude replies” is good customer service. (a) False (b) True
11. 11.True or false: “listening to complaints” is good customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) a tidy stall table (b) a sticky, messy table (c) listening to complaints (d) sorry for a long wait
13. 13.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) a tidy stall table (b) serving friends first (c) arguing with a buyer (d) counting change wrongly
16. 16.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
17. 17.True or false: “clean, covered food” is poor customer service. (a) True (b) False
18. 18.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) dirty hands with food (d) counting change wrongly
20. 20.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) dirty hands with food (d) a clear price board
22. 22.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) saying thank you (d) a clear price board
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) fixing mistakes quickly (d) clean, covered food
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) ignoring a customer (d) fixing mistakes quickly
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) arguing with a buyer (d) greeting with a smile
28. 28.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) chatting on the phone (d) serving friends first
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) a clear price board (d) serving friends first
31. 31.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) listening to complaints (d) serving friends first
32. 32.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) greeting with a smile (d) a clear price board
34. 34.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) a clear price board (d) counting change wrongly
35. 35.True or false: “giving correct change” is poor customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) a clear price board (b) hiding the prices (c) giving correct change (d) saying thank you
37. 37.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
38. 38.True or false: “greeting with a smile” is good customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) listening to complaints (d) hiding the prices
40. 40.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first

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