Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 292 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) giving correct change (d) hiding the prices
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
3. 3.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
4. 4.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) arguing with a buyer (d) saying thank you
5. 5.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
9. 9.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) sorry for a long wait (d) chatting on the phone
10. 10.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) giving correct change (d) ignoring a customer
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
12. 12.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) fixing mistakes quickly (d) a clear price board
13. 13.True or false: “saying thank you” is good customer service. (a) False (b) True
14. 14.True or false: “a clear price board” is good customer service. (a) False (b) True
15. 15.True or false: “dirty hands with food” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) a tidy stall table (d) dirty hands with food
17. 17.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
18. 18.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
19. 19.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
20. 20.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) sorry for a long wait (d) a sticky, messy table
21. 21.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) ignoring a customer (d) hiding the prices
22. 22.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) a tidy stall table (d) rude replies
24. 24.Which of these is good customer service? (a) saying thank you (b) arguing with a buyer (c) dirty hands with food (d) chatting on the phone
25. 25.True or false: “chatting on the phone” is good customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) ignoring a customer (d) counting change wrongly
27. 27.True or false: “ignoring a customer” is good customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) arguing with a buyer (d) greeting with a smile
30. 30.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
31. 31.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
32. 32.True or false: “saying thank you” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
35. 35.True or false: “listening to complaints” is good customer service. (a) True (b) False
36. 36.True or false: “serving friends first” is poor customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) arguing with a buyer (d) hiding the prices
38. 38.Which of these is poor customer service? (a) serving friends first (b) a tidy stall table (c) greeting with a smile (d) fixing mistakes quickly
39. 39.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) clean, covered food (d) ignoring a customer
40. 40.True or false: “greeting with a smile” is good customer service. (a) False (b) True

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