Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 293 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
2. 2.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) giving correct change (d) a sticky, messy table
3. 3.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) giving correct change (d) rude replies
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
6. 6.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) serving friends first (d) clean, covered food
7. 7.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
8. 8.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) a tidy stall table (d) dirty hands with food
9. 9.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) rude replies (d) giving correct change
11. 11.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) fixing mistakes quickly (d) a sticky, messy table
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
14. 14.True or false: “rude replies” is good customer service. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) rude replies (d) sorry for a long wait
16. 16.True or false: “listening to complaints” is poor customer service. (a) False (b) True
17. 17.True or false: “giving correct change” is good customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) a tidy stall table (d) dirty hands with food
20. 20.Which of these is good customer service? (a) a clear price board (b) dirty hands with food (c) serving friends first (d) arguing with a buyer
21. 21.🔍 Which is the odd one out? (a) arguing with a buyer (b) a tidy stall table (c) giving correct change (d) listening to complaints
22. 22.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
25. 25.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
26. 26.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) saying thank you (d) serving friends first
27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) counting change wrongly (d) clean, covered food
28. 28.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
29. 29.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) fixing mistakes quickly (d) ignoring a customer
30. 30.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) dirty hands with food (d) greeting with a smile
31. 31.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) a sticky, messy table (d) clean, covered food
32. 32.True or false: “chatting on the phone” is good customer service. (a) True (b) False
33. 33.True or false: “hiding the prices” is good customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
35. 35.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) clean, covered food (d) fixing mistakes quickly
39. 39.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
40. 40.Which of these is good customer service? (a) arguing with a buyer (b) listening to complaints (c) ignoring a customer (d) chatting on the phone

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