Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 294 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) saying thank you (d) rude replies
2. 2.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) giving correct change (d) hiding the prices
3. 3.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
4. 4.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) listening to complaints (d) ignoring a customer
5. 5.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) greeting with a smile (d) chatting on the phone
7. 7.True or false: “a tidy stall table” is good customer service. (a) False (b) True
8. 8.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
9. 9.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) a tidy stall table (d) greeting with a smile
12. 12.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) a sticky, messy table (d) rude replies
13. 13.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) chatting on the phone (d) greeting with a smile
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
16. 16.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
17. 17.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
19. 19.True or false: “listening to complaints” is poor customer service. (a) False (b) True
20. 20.True or false: “a clear price board” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) a tidy stall table (d) sorry for a long wait
23. 23.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
24. 24.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) ignoring a customer (d) a clear price board
25. 25.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) saying thank you (d) giving correct change
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) ignoring a customer (d) greeting with a smile
27. 27.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) a tidy stall table (d) fixing mistakes quickly
28. 28.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
29. 29.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) counting change wrongly (d) fixing mistakes quickly
30. 30.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
32. 32.True or false: “clean, covered food” is poor customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
34. 34.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) hiding the prices (d) sorry for a long wait
35. 35.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) sorry for a long wait (d) ignoring a customer
37. 37.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) serving friends first (d) a sticky, messy table
38. 38.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
40. 40.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry

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