Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 295 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) hiding the prices (d) chatting on the phone
2. 2.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) giving correct change (d) dirty hands with food
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
4. 4.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
5. 5.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) giving correct change (d) clean, covered food
6. 6.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) rude replies (d) clean, covered food
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
8. 8.True or false: “a clear price board” is poor customer service. (a) True (b) False
9. 9.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
11. 11.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) a clear price board (d) ignoring a customer
12. 12.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
13. 13.True or false: “chatting on the phone” is good customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
15. 15.Which of these is good customer service? (a) arguing with a buyer (b) a tidy stall table (c) rude replies (d) counting change wrongly
16. 16.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) fixing mistakes quickly (d) dirty hands with food
18. 18.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
19. 19.True or false: “serving friends first” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
21. 21.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
22. 22.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) chatting on the phone (d) listening to complaints
23. 23.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
24. 24.True or false: “serving friends first” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) clean, covered food (d) dirty hands with food
26. 26.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) a tidy stall table (d) a clear price board
27. 27.True or false: “listening to complaints” is good customer service. (a) True (b) False
28. 28.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) greeting with a smile (d) a sticky, messy table
29. 29.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) serving friends first (d) a sticky, messy table
31. 31.True or false: “ignoring a customer” is good customer service. (a) False (b) True
32. 32.True or false: “hiding the prices” is poor customer service. (a) True (b) False
33. 33.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) clean, covered food (d) chatting on the phone
35. 35.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) saying thank you (d) dirty hands with food
37. 37.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) hiding the prices (d) a tidy stall table
38. 38.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) saying thank you (d) arguing with a buyer
39. 39.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) a sticky, messy table (c) saying thank you (d) greeting with a smile

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids