Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 296 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
3. 3.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
4. 4.True or false: “giving correct change” is good customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) giving correct change (d) listening to complaints
6. 6.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
7. 7.Which of these is good customer service? (a) listening to complaints (b) serving friends first (c) counting change wrongly (d) ignoring a customer
8. 8.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) chatting on the phone (d) fixing mistakes quickly
10. 10.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) dirty hands with food (d) saying thank you
12. 12.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) sorry for a long wait (d) greeting with a smile
13. 13.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) sorry for a long wait (d) counting change wrongly
14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) serving friends first (d) a tidy stall table
15. 15.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
16. 16.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
17. 17.True or false: “a clear price board” is poor customer service. (a) True (b) False
18. 18.True or false: “rude replies” is good customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) arguing with a buyer (d) hiding the prices
21. 21.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) hiding the prices (d) giving correct change
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) ignoring a customer (d) a tidy stall table
23. 23.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
24. 24.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
25. 25.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) rude replies (b) clean, covered food (c) greeting with a smile (d) listening to complaints
29. 29.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) sorry for a long wait (b) ignoring a customer (c) a tidy stall table (d) giving correct change
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) sorry for a long wait (d) serving friends first
32. 32.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) a tidy stall table (d) a sticky, messy table
33. 33.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
34. 34.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) listening to complaints (b) hiding the prices (c) greeting with a smile (d) a tidy stall table
37. 37.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) serving friends first (d) a sticky, messy table
38. 38.True or false: “listening to complaints” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) saying thank you (d) fixing mistakes quickly
40. 40.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) listening to complaints (d) arguing with a buyer

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids