Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 297 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
3. 3.True or false: “giving correct change” is poor customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
5. 5.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
6. 6.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
7. 7.True or false: “dirty hands with food” is good customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) ignoring a customer (d) a clear price board
9. 9.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) rude replies (d) giving correct change
10. 10.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) serving friends first (d) a tidy stall table
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
12. 12.Which of these is poor customer service? (a) giving correct change (b) chatting on the phone (c) fixing mistakes quickly (d) sorry for a long wait
13. 13.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) giving correct change (d) dirty hands with food
15. 15.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) hiding the prices (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) a clear price board (d) a tidy stall table
17. 17.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) counting change wrongly (d) sorry for a long wait
18. 18.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) arguing with a buyer (d) counting change wrongly
19. 19.True or false: “listening to complaints” is good customer service. (a) True (b) False
20. 20.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) greeting with a smile (d) serving friends first
22. 22.True or false: “a clear price board” is good customer service. (a) True (b) False
23. 23.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) a tidy stall table (d) serving friends first
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
26. 26.True or false: “saying thank you” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) saying thank you (d) chatting on the phone
28. 28.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
29. 29.True or false: “listening to complaints” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
31. 31.True or false: “a clear price board” is poor customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) a clear price board (d) fixing mistakes quickly
33. 33.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) a clear price board (d) listening to complaints
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) chatting on the phone (d) a tidy stall table
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) a sticky, messy table (d) listening to complaints
36. 36.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) rude replies (d) a tidy stall table
37. 37.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service

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