Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 298 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) hiding the prices (d) chatting on the phone
2. 2.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
6. 6.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) ignoring a customer (d) sorry for a long wait
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) clean, covered food (d) fixing mistakes quickly
8. 8.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) saying thank you (d) a tidy stall table
9. 9.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) ignoring a customer (d) rude replies
11. 11.True or false: “clean, covered food” is poor customer service. (a) False (b) True
12. 12.True or false: “chatting on the phone” is good customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) saying thank you (d) serving friends first
14. 14.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
15. 15.True or false: “giving correct change” is good customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) greeting with a smile (d) ignoring a customer
17. 17.True or false: “a clear price board” is poor customer service. (a) True (b) False
18. 18.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
19. 19.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) greeting with a smile (d) sorry for a long wait
21. 21.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) clean, covered food (d) giving correct change
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) a tidy stall table (d) clean, covered food
23. 23.Which of these is poor customer service? (a) a sticky, messy table (b) a tidy stall table (c) saying thank you (d) fixing mistakes quickly
24. 24.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) a clear price board (d) serving friends first
26. 26.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) counting change wrongly (d) giving correct change
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) a sticky, messy table (d) greeting with a smile
28. 28.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) a tidy stall table (d) fixing mistakes quickly
29. 29.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
30. 30.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
31. 31.True or false: “ignoring a customer” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
33. 33.True or false: “hiding the prices” is good customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) serving friends first (d) listening to complaints
35. 35.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
36. 36.True or false: “listening to complaints” is poor customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) fixing mistakes quickly (d) counting change wrongly
39. 39.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

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