Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 299 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) giving correct change (d) hiding the prices
2. 2.True or false: “rude replies” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) clean, covered food (d) dirty hands with food
5. 5.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) sorry for a long wait (d) a sticky, messy table
6. 6.True or false: “rude replies” is good customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) rude replies (d) serving friends first
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
10. 10.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) hiding the prices (d) serving friends first
12. 12.Which of these is poor customer service? (a) giving correct change (b) ignoring a customer (c) sorry for a long wait (d) fixing mistakes quickly
13. 13.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) giving correct change (d) saying thank you
14. 14.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) a tidy stall table (d) ignoring a customer
15. 15.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) greeting with a smile (d) sorry for a long wait
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) chatting on the phone (d) serving friends first
17. 17.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) listening to complaints (d) ignoring a customer
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
22. 22.True or false: “giving correct change” is good customer service. (a) False (b) True
23. 23.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
24. 24.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
25. 25.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
26. 26.True or false: “a clear price board” is poor customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) a clear price board (d) dirty hands with food
28. 28.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
31. 31.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) saying thank you (d) chatting on the phone
33. 33.True or false: “clean, covered food” is good customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) saying thank you (d) counting change wrongly
35. 35.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
36. 36.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) a tidy stall table (d) rude replies
37. 37.Which of these is poor customer service? (a) serving friends first (b) a tidy stall table (c) greeting with a smile (d) listening to complaints
38. 38.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) saying thank you (d) rude replies
39. 39.True or false: “greeting with a smile” is good customer service. (a) True (b) False
40. 40.True or false: “clean, covered food” is poor customer service. (a) False (b) True

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