Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 300 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) dirty hands with food (b) greeting with a smile (c) fixing mistakes quickly (d) a clear price board
2. 2.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) sorry for a long wait (d) rude replies
3. 3.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) sorry for a long wait (d) dirty hands with food
4. 4.True or false: “hiding the prices” is good customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) listening to complaints (b) hiding the prices (c) rude replies (d) serving friends first
6. 6.True or false: “clean, covered food” is poor customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) listening to complaints (d) serving friends first
9. 9.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) greeting with a smile (d) arguing with a buyer
10. 10.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) fixing mistakes quickly (d) a sticky, messy table
11. 11.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
12. 12.True or false: “ignoring a customer” is good customer service. (a) False (b) True
13. 13.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) listening to complaints (d) serving friends first
15. 15.Which of these is good customer service? (a) saying thank you (b) a sticky, messy table (c) dirty hands with food (d) rude replies
16. 16.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
17. 17.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
18. 18.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) greeting with a smile (d) hiding the prices
19. 19.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
20. 20.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) chatting on the phone (d) ignoring a customer
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) fixing mistakes quickly (d) clean, covered food
22. 22.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
24. 24.True or false: “a clear price board” is poor customer service. (a) True (b) False
25. 25.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
28. 28.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) rude replies (d) a clear price board
29. 29.True or false: “giving correct change” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) counting change wrongly (d) dirty hands with food
32. 32.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) ignoring a customer (d) giving correct change
33. 33.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
34. 34.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
35. 35.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) saying thank you (d) counting change wrongly
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) listening to complaints (d) a tidy stall table
38. 38.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
39. 39.True or false: “listening to complaints” is poor customer service. (a) True (b) False
40. 40.True or false: “rude replies” is good customer service. (a) True (b) False

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids