Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 4 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) a clear price board (d) listening to complaints
2. 2.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) serving friends first (d) fixing mistakes quickly
6. 6.Which of these is poor customer service? (a) hiding the prices (b) a tidy stall table (c) listening to complaints (d) giving correct change
7. 7.Which of these is good customer service? (a) serving friends first (b) listening to complaints (c) dirty hands with food (d) ignoring a customer
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) saying thank you (d) hiding the prices
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) a sticky, messy table (d) dirty hands with food
10. 10.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) hiding the prices (d) a clear price board
12. 12.Which of these is good customer service? (a) chatting on the phone (b) clean, covered food (c) hiding the prices (d) a sticky, messy table
13. 13.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
14. 14.True or false: “counting change wrongly” is good customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) ignoring a customer (d) greeting with a smile
19. 19.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) saying thank you (d) listening to complaints
20. 20.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) counting change wrongly (d) fixing mistakes quickly
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
22. 22.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) serving friends first (d) clean, covered food
24. 24.True or false: “giving correct change” is good customer service. (a) False (b) True
25. 25.Which of these is good customer service? (a) hiding the prices (b) saying thank you (c) serving friends first (d) dirty hands with food
26. 26.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) saying thank you (d) chatting on the phone
27. 27.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
28. 28.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
29. 29.True or false: “a clear price board” is poor customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) a clear price board (d) serving friends first
31. 31.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) ignoring a customer (d) giving correct change
32. 32.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) saying thank you (d) giving correct change
33. 33.True or false: “saying thank you” is good customer service. (a) True (b) False
34. 34.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) a tidy stall table (d) chatting on the phone
36. 36.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) fixing mistakes quickly (d) a sticky, messy table
38. 38.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
39. 39.True or false: “chatting on the phone” is good customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) fixing mistakes quickly (b) rude replies (c) clean, covered food (d) listening to complaints

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