Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 31 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) rude replies (b) sorry for a long wait (c) greeting with a smile (d) a clear price board
3. 3.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) saying thank you (d) hiding the prices
5. 5.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) hiding the prices (d) greeting with a smile
8. 8.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) a tidy stall table (d) saying thank you
9. 9.Which of these is poor customer service? (a) chatting on the phone (b) greeting with a smile (c) listening to complaints (d) saying thank you
10. 10.True or false: “listening to complaints” is poor customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
12. 12.True or false: “clean, covered food” is poor customer service. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) fixing mistakes quickly (d) dirty hands with food
14. 14.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) saying thank you (d) arguing with a buyer
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) fixing mistakes quickly (d) greeting with a smile
16. 16.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
19. 19.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
20. 20.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) fixing mistakes quickly (d) rude replies
21. 21.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) sorry for a long wait (d) dirty hands with food
22. 22.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) ignoring a customer (d) listening to complaints
23. 23.True or false: “counting change wrongly” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) a sticky, messy table (d) sorry for a long wait
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) giving correct change (d) sorry for a long wait
28. 28.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) serving friends first (d) a clear price board
30. 30.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) chatting on the phone (d) greeting with a smile
33. 33.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) fixing mistakes quickly (d) counting change wrongly
34. 34.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) sorry for a long wait (d) rude replies
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) rude replies (d) greeting with a smile
36. 36.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) serving friends first (d) listening to complaints
38. 38.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) ignoring a customer (d) giving correct change
39. 39.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
40. 40.True or false: “a clear price board” is poor customer service. (a) False (b) True

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids