Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 301 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “saying thank you” is good customer service. (a) False (b) True
2. 2.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
3. 3.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
4. 4.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
5. 5.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
6. 6.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) saying thank you (d) arguing with a buyer
7. 7.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) giving correct change (d) saying thank you
8. 8.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
10. 10.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) serving friends first (d) greeting with a smile
11. 11.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) fixing mistakes quickly (d) hiding the prices
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
15. 15.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
16. 16.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
19. 19.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) saying thank you (d) hiding the prices
20. 20.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
21. 21.True or false: “hiding the prices” is good customer service. (a) True (b) False
22. 22.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
23. 23.True or false: “a clear price board” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) serving friends first (d) a tidy stall table
25. 25.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) saying thank you (d) chatting on the phone
26. 26.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) rude replies (d) sorry for a long wait
28. 28.True or false: “dirty hands with food” is good customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) a tidy stall table (d) a clear price board
30. 30.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) fixing mistakes quickly (d) counting change wrongly
31. 31.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) ignoring a customer (d) saying thank you
33. 33.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
34. 34.True or false: “rude replies” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
36. 36.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) chatting on the phone (d) sorry for a long wait
37. 37.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) a clear price board (d) clean, covered food
38. 38.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) serving friends first (d) saying thank you
40. 40.Which of these is poor customer service? (a) dirty hands with food (b) clean, covered food (c) fixing mistakes quickly (d) saying thank you

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids