Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 302 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) greeting with a smile (d) clean, covered food
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
3. 3.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) hiding the prices (d) fixing mistakes quickly
4. 4.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) listening to complaints (d) ignoring a customer
5. 5.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) a clear price board (d) chatting on the phone
7. 7.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
8. 8.True or false: “serving friends first” is good customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) dirty hands with food (d) counting change wrongly
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
13. 13.True or false: “a clear price board” is poor customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) ignoring a customer (d) greeting with a smile
15. 15.True or false: “serving friends first” is poor customer service. (a) True (b) False
16. 16.True or false: “giving correct change” is poor customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) giving correct change (d) dirty hands with food
22. 22.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) listening to complaints (d) ignoring a customer
24. 24.Which of these is good customer service? (a) clean, covered food (b) serving friends first (c) chatting on the phone (d) a sticky, messy table
25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) ignoring a customer (d) a sticky, messy table
26. 26.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) a sticky, messy table (d) sorry for a long wait
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) chatting on the phone (d) giving correct change
28. 28.True or false: “saying thank you” is good customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
30. 30.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) arguing with a buyer (d) rude replies
32. 32.True or false: “listening to complaints” is good customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) rude replies (d) greeting with a smile
34. 34.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
35. 35.True or false: “saying thank you” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
37. 37.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
38. 38.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) a clear price board (d) ignoring a customer
39. 39.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) arguing with a buyer (d) listening to complaints

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