Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 303 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) a sticky, messy table (d) a clear price board
2. 2.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
3. 3.Which of these is good customer service? (a) saying thank you (b) a sticky, messy table (c) arguing with a buyer (d) hiding the prices
4. 4.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) rude replies (d) giving correct change
5. 5.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) listening to complaints (d) arguing with a buyer
7. 7.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
8. 8.Which of these is poor customer service? (a) ignoring a customer (b) listening to complaints (c) greeting with a smile (d) a tidy stall table
9. 9.True or false: “saying thank you” is poor customer service. (a) True (b) False
10. 10.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) saying thank you (d) sorry for a long wait
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
13. 13.True or false: “saying thank you” is good customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) listening to complaints (d) counting change wrongly
15. 15.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) fixing mistakes quickly (d) arguing with a buyer
16. 16.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
18. 18.True or false: “clean, covered food” is good customer service. (a) True (b) False
19. 19.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
20. 20.True or false: “rude replies” is good customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) sorry for a long wait (d) giving correct change
22. 22.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) clean, covered food (d) dirty hands with food
25. 25.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) giving correct change (d) a sticky, messy table
26. 26.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
27. 27.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
28. 28.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) rude replies (d) greeting with a smile
29. 29.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) arguing with a buyer (d) counting change wrongly
30. 30.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) ignoring a customer (d) chatting on the phone
31. 31.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
33. 33.True or false: “listening to complaints” is good customer service. (a) False (b) True
34. 34.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
35. 35.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
36. 36.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
40. 40.True or false: “counting change wrongly” is good customer service. (a) True (b) False

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