Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 304 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) giving correct change (d) a tidy stall table
2. 2.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) dirty hands with food (d) serving friends first
3. 3.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) chatting on the phone (d) dirty hands with food
6. 6.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) counting change wrongly (d) hiding the prices
7. 7.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) serving friends first (d) ignoring a customer
8. 8.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) saying thank you (d) arguing with a buyer
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
10. 10.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) a sticky, messy table (d) a tidy stall table
12. 12.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) greeting with a smile (d) chatting on the phone
14. 14.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) greeting with a smile (d) rude replies
15. 15.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) sorry for a long wait (d) a sticky, messy table
16. 16.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
17. 17.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) sorry for a long wait (d) counting change wrongly
18. 18.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) counting change wrongly (d) dirty hands with food
20. 20.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) giving correct change (d) chatting on the phone
22. 22.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
24. 24.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
25. 25.True or false: “saying thank you” is poor customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) sorry for a long wait (d) arguing with a buyer
27. 27.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) hiding the prices (d) giving correct change
28. 28.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
30. 30.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
31. 31.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) serving friends first (b) clean, covered food (c) arguing with a buyer (d) chatting on the phone
33. 33.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
34. 34.True or false: “listening to complaints” is good customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
37. 37.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) a clear price board (d) rude replies
38. 38.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) saying thank you (d) dirty hands with food
39. 39.True or false: “a tidy stall table” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service

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